CITYSAFE PODCAST
The CitySafe Podcast explores how retailers, loss prevention teams, and the people responsible for safety navigate theft, incidents, and risk in environments where what you know, and what you do about it, can carry real legal weight.
Co-hosted by Jim Cords, retired from the federal side, whose career spanned the FBI, DHS, and OIG, and Don Carr, who has owned and operated private security guard companies and architected security systems, the CitySafe Podcast focuses on the space between detection and response, where so much of retail security actually plays out.
The CitySafe Podcast reflects the personal views and opinions of its hosts and is a conversation, not professional advice. Rather than offering tactics or prescriptions, it examines how knowledge, duty, documentation, and the choice to act are understood differently across retail environments, and why the same approach does not protect every operator the same way. Listeners should consult their own qualified professionals on questions of legal liability, operational risk, security, and compliance specific to their circumstances and jurisdictions.
Available on Apple Podcasts, Spotify, and YouTube Music.
CITYSAFE PODCAST
Latest Episodes
Ep. 37: The Letter After the Loss · Shoplifting Civil Demand Letters, Explained
Shoplifting civil demand letters are legal in most states — no conviction required, no proof required up front — and they've built an entire collections industry. Don Carr and Jim Cords explain civil recovery: the volume model, why a signed ...
Ep. 36: The Missed Scan · Self-Checkout Theft, Skip-Scanning, and Wrongful Accusations
Self-checkout theft accusations are colliding with a legal problem: a missed scan proves a missed scan, not intent. Don Carr and Jim Cords break down skip-scanning, wrongful detention claims, and why every honest failure at the kiosk l...
Ep. 35: Trespass Has a Memory · Banning and Re-Entry
Telling someone "don't come back" feels like the end of a problem. It's actually the start of something you have to maintain. Don Carr and Jim Cords walk through what a ban really is the withdrawal of an invitation that generally holds up, b...
Ep. 34: The Employee on the Other Side · Internal Theft
Depending on whose research you read, around a third of retail loss traces back inside the building and yet the internal case is the one most operations handle with the least discipline. Don Carr and Jim Cords get into why an employee invest...